Then pair the pen with the Surface by holding the top button on the pen for seven seconds and then select Pair on the Bluetooth device list. It was then that I could not turn it back on. It might show the charging sign for up to 15 minutes before responding to the power button. No more than about 140 degrees Fahrenheit 60 degrees Celcius! The service has been terrible and rejoin links painful. Just wondering if anyone else had the same problem and the fix and if not, what's the procedure for the refund? This might be bad due to shorting out minute electrical components, so is risky.
Although this solution has less chances for fixing wake up issues, still you can give it a try. I tried to press a combination of physical buttons for a long time, but it still didn't work and the screen didn't turn on. If this works, charge your device up to at least 40% and then install the latest updates for Windows and Surface so that the device functions perfectly. I can understand you will be worried, but I suggest maybe take a break and then come back so you can think clearly. After 8+ hours, I shutdown the laptop. The only thing that made me not lose hope was that it the light was on on the charger.
Leaving the power lead connected never actually charged the battery or mobile keyboard battery in fact all it managed to do was drain both batteries faster than when the power lead was not connected. Poster : I have been with support for 16+ hours for them to deduce its a hardware problem even though they are very stubborn and persist its software. I tried both but sadly they did not work for me: Scenario is: I reset my surface while it was still working from settings charm as I was about to sell it I have 2. However if your Surface Pro is still using a lot of power in sleep mode it can totally drain the battery. Further I observed that this happens whenever I install new software or windows automatic update triggers. What would you do if you were me? My Surface Pro battery charger cable developed an intermittent bad connection, as i already mentioned in the first supporting information for the first quick fix above.
If it still doesn't work, go to Settings, select the device and click Remove Device. One of the best things you can always assume with a black screen Windows is that the battery is dead. A big thank you from me. Your Surface Pro may freeze or overheat. Since usage of power strip would result into no power. The final resolution is because my warranty is expired is 450 Euros for replacement + shipping costs to send the laptop back.
I manage a team of tech support analysts. Ok after a few more tries of Holding down the volume and the power button I got it to turn on surface pro 2. I had it on idle over the last 48 hours before shutting it down today. Tried to X out with out luck. Mine is not having a power problem, it turns on but just has a black screen now. Another option is to hold the volume up button on the keyboard and power button simultaneously for 15 seconds. I gave up, bit the bullet and purchased a new battery.
Just wanted to add what worked for me: Updating drivers did not fix the problem for me. And when you are running the Fast Startup feature on a machine that cannot handle it, you could have all sorts of problems. I am facing the same issue as Laptop wont wakeup after sleep. My Dellie also did not power on. This device is eligible for an Extended Service Plan.
If you hear multiple beeps when you wiggle the cable at a point, then you know you have an intermittent connection. Some intermittent connection problems can be managed if not permanently fixed as one guy reported with a temperature cycle. No big deal except now it will not wake up and the screen stays black. Like we have previously mentioned, it is possible for there to be an issue with your charger if the Surface charging light does not go on! Got ahold of ProSupport and they're supposed to be sending a replacement. We think at first, since we have not touched it and last time we looked when there was still plenty of power indicated. Good luck, Joanna Our brand new Surface Pro 3 also did not start. The device drivers installed correctly however I am unable to turn on the device from Windows 10.
After that, you should see the operating system shutting down as it is supposed to. Then you will observe the blue light will change into white light. Or you can try Method 4, below. If there is no responding, try the next step. Clean the part of the pin that goes into the narrow Surface socket. Press the Power key for 30 seconds to completely turn off.
There are more quick fixes to try below. I would check the firmware for an update. If the user has the keyboard attached, the hotkeys Windows+Ctrl+Shift B will attempt the device to wake up. If nothing else works, you may have a dead Surface, in which case you will need to work with Microsoft to get it serviced. Unplugged charger after start up battery is full. Though it is always best to take it into the Microsoft store to be serviced, there are certain things you may want to try beforehand. Your Surface should work fine now.